Experience

Creative Ops Specialist, GoDaddy Social (acquired Main Street Hub July 2018) — Austin, TX (Oct 2016 - Present)

  • Create complete client Brand Kit during onboarding process to establish brand, voice, and visual assets.

  • Co-lead workshops to help teammates practice and improve writing skills.

  • Lead trainings to teach team new hires best practices.

  • Provide mentorship and QA throughout new hires' department onboarding process.

  • Establish, document, and distribute best practices around multi-location and franchise workflows and customer deliverables.

  • Through shadowings, provide Account Manager, Customer Success, Rentention Specialist, and Engineer new hires with an understanding of the Creative Ops team.

  • Provide daily feedback on teammates' copywriting and design work.

  • As needed, edit deliverables based on customer feedback to ensure customer satisfaction.

  • Use Adobe Creative Suite to design logos and branded assets based on customer input.

Grant Writing Intern (Volunteer), Kids In A New Groove — Austin, TX (Aug 2016 - Oct 2016)

  • Assisted with grant writing and program initiatives.

Senior Copywriter (Contract), Damolade Consulting  Austin, TX (Apr 2016 - Oct 2016)

  • Wrote blog posts, long-form articles, and metadata for clients.

  • Proofread and copyedited existing materials ad hoc before delivery to clients.

Senior Copywriter & Content ManagerGPO Management, Inc.  Austin, TX (Jun 2012 - Mar 2016)

  • Wrote, reviewed, and delivered weekly, monthly, and quarterly content to 10 clients.

  • Collaborated daily with project managers, copywriters, designers, analysts, and developers to ensure cohesive vision and efficient project completion.

  • Managed copywriting team to create editorial calendars and execute long-term, long-form writing projects to meet strict deadlines.

  • Worked within multiple project management systems, both internal and client-facing.

  • Communicated with clients in person, online, and over the phone to establish project goals, deliver progress updates, and assess solutions.

Poetry Submissions Reader, UT Hothouse Literary Journal — Austin, TX (Nov 2010 - Apr 2011)

  • With a team of 7 readers, evaluated over 100 student-written poems submitted for publication.

  • Publicized submission opportunities, cover art contest, and finished journal.

Education

The University of Texas at Austin — Austin, TX (Spring 2012)
          B.A., English / Minor in Theatre
The University of Evansville — Evansville, IN (Fall 2007 - Fall 2009)
          Theatre Design & Technology

Skills

Advanced knowledge of SEO/SEM • Basic knowledge of Adobe Illustrator • Basic knowledge of Google Analytics • Basic knowledge of WordPress • Basic knowledge of GitLab • Basic knowledge of Jira • Proficient with Google Apps for Work • Proficient with Microsoft Office programs • Experience in Asana and Basecamp project management systems