Creative Ops Specialist, GoDaddy Social (acquired Main Street Hub July 2018) — Austin, TX (Oct 2016 - Present)
Create complete client Brand Kit during onboarding process to establish brand, voice, and visual assets.
Co-lead workshops to help teammates practice and improve writing skills.
Lead trainings to teach team new hires best practices.
Provide mentorship and QA throughout new hires' department onboarding process.
Establish, document, and distribute best practices around multi-location and franchise workflows and customer deliverables.
Through shadowings, provide Account Manager, Customer Success, Rentention Specialist, and Engineer new hires with an understanding of the Creative Ops team.
Provide daily feedback on teammates' copywriting and design work.
As needed, edit deliverables based on customer feedback to ensure customer satisfaction.
Use Adobe Creative Suite to design logos and branded assets based on customer input.
Grant Writing Intern (Volunteer), Kids In A New Groove — Austin, TX (Aug 2016 - Oct 2016)
Assisted with grant writing and program initiatives.
Senior Copywriter (Contract), Damolade Consulting — Austin, TX (Apr 2016 - Oct 2016)
Wrote blog posts, long-form articles, and metadata for clients.
Proofread and copyedited existing materials ad hoc before delivery to clients.
Senior Copywriter & Content Manager, GPO Management, Inc. — Austin, TX (Jun 2012 - Mar 2016)
Wrote, reviewed, and delivered weekly, monthly, and quarterly content to 10 clients.
Collaborated daily with project managers, copywriters, designers, analysts, and developers to ensure cohesive vision and efficient project completion.
Managed copywriting team to create editorial calendars and execute long-term, long-form writing projects to meet strict deadlines.
Worked within multiple project management systems, both internal and client-facing.
Communicated with clients in person, online, and over the phone to establish project goals, deliver progress updates, and assess solutions.
Poetry Submissions Reader, UT Hothouse Literary Journal — Austin, TX (Nov 2010 - Apr 2011)
With a team of 7 readers, evaluated over 100 student-written poems submitted for publication.
Publicized submission opportunities, cover art contest, and finished journal.
The University of Texas at Austin — Austin, TX (Spring 2012)
B.A., English / Minor in Theatre
The University of Evansville — Evansville, IN (Fall 2007 - Fall 2009)
Theatre Design & Technology
Advanced knowledge of SEO/SEM • Basic knowledge of Adobe Illustrator • Basic knowledge of Google Analytics • Basic knowledge of WordPress • Basic knowledge of GitLab • Basic knowledge of Jira • Proficient with Google Apps for Work • Proficient with Microsoft Office programs • Experience in Asana and Basecamp project management systems